Shipping & Returns
Shipping Information
We offer secure delivery for all orders placed through Valeria Home.
For orders shipped to the United States and other international destinations, delivery is carried out through our trusted logistics partners.
Shipping costs are calculated based on the order value and destination and will be displayed during checkout.
During busy periods, promotional campaigns, holidays or other exceptional circumstances, delivery times may be longer than usual.
SANODOR SRL is not responsible for delays caused by courier services, customs procedures, strikes, natural events or other circumstances beyond our reasonable control.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing the tracking number and, where available, a link to follow the delivery of your order.
Returns & Exchanges
Your satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return within 30 calendar days from the delivery date.
To initiate a return, please contact us through our contact form.
Once your return request has been accepted, the products must be shipped back within 14 calendar days.
How to Return a Product
Please contact us before sending your return.
Unless the product is defective or otherwise agreed with us, return shipping costs are the responsibility of the customer.
Returns should be sent to:
SANODOR SRL
Str. Dumbravei 5
610202 Piatra Neamț
Romania
Once the returned package has been received, our team will inspect the products. If necessary, the inspection may be documented with photographic evidence.
Products that have been used, damaged or returned in a condition that does not meet the requirements below may be refused.
Return Conditions
To qualify for a return, products must:
- be new and unused, without damage or signs of washing;
- be returned in their original hygienic packaging, including the cotton bag, inner paper protection and cardboard packaging where applicable;
- show no signs of use, including sleeping on pillows or duvets, washing, stains or odors;
- be properly repackaged and remain in a condition suitable for resale;
- not have been custom-made or altered according to individual customer specifications.
Opening the packaging for inspection does not constitute use. However, actual use of the product may make it ineligible for return.
Refunds
Once the returned products have been received and inspected, SANODOR SRL will process the approved refund within a maximum of 14 calendar days.
Original return shipping costs are not refundable unless the return is related to a defective or incorrect product.
Refund processing may be delayed until the returned products have been received and inspected.
Defective or Incorrect Products
If a product arrives defective, damaged or shows a manufacturing fault, please contact us in writing within 48 hours of receiving the parcel.
Where the claim is accepted, we may offer:
- a replacement with the same product;
- a replacement with a similar product if the original item is no longer available; or
- a full refund.
For accepted claims involving defective or incorrect products, the associated shipping costs will be covered by SANODOR SRL.
Claims submitted after the initial 48-hour period may be handled according to the applicable product warranty conditions.
Complaints & Contact
For questions regarding shipping, returns or the quality of your order, please contact us through our contact form.